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Bengaluru tech couple shocked after finding snake in Amazon package

The snake was identified as possibly a Naja Naja, a highly venomous snake species native to Karnataka.

The snake was identified as possibly a Naja Naja, a highly venomous snake species native to Karnataka. | Image source: Special arrangement

A Bengaluru couple was shocked when they found a snake in a package in Amazon.

The couple, who ordered an Xbox controller from the online retail giant, said the snake, suspected to be a cobra, got stuck in the packaging tape.

The couple, IT professionals from Sarjapur (who did not wish to be named), then made a video and it went viral.

An Amazon India spokesperson said on Wednesday, June 19, that the company was investigating the incident.

“The safety of our customers, employees and colleagues is our top priority. We strive to provide customers with a trustworthy shopping experience and we are committed to going above and beyond to provide them with the best shopping experience. We take all customer complaints seriously and are investigating this matter incident.

The couple said they recently ordered an Xbox controller from Amazon and received a live snake in the package.

“The package was handed over to us directly by the delivery partner (it was not left outside). We live on Sarjapur Road and recorded the entire incident on camera and we have witnesses,” they claimed in a statement.

“The snake has been identified as possibly Naja Naja, a highly venomous snake species indigenous to Karnataka,” they said.

The couple said the snake was stuck to the tape and did not harm anyone in our home or apartment.

They also said they received a full refund but wanted to know “what they got for risking their lives with a venomous snake.”

“This is clearly a security breach caused by Amazon’s negligence and its poor shipping/warehousing hygiene and supervision,” they claimed.

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